1. The website Vidoe Gams PS5 and Xbox Buy online – Buy online (hiddendragonstore.com) is created and maintained by HiddenDragon Estore.
2. The country of domicile is United Arab of Emirates and the governing law is the local law.

We accept payments in U.A.E. Dirhams only via Cash on Delivery or card payment via VISA or Master Card. We will send you an order confirmation email as soon as your order is placed mentioning your order details as well as payment method. In case you pay using a card please keep a copy for your payment record.

Usually all orders will process within 24 hours & local deliveries within UAE will be done in 1-2 business day after the order has been processed.
All orders will process and ship from Monday to Saturday. Orders placed on Sunday will be processed and Or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.
Note: Order placed by you does not mean its confirmed order. You will get order confirmation notification on your mail from ourside.

All the order will be dispatched by Runway Express Courier Service or Professional Express Courier Service.

Yes! In case you would like to cancel your order kindly send us an whatsapp us  within 24 hours of your confirmation of order. If you order is not shipped we will cancel the order and will process full refund.

UAE Orders: In case the order is cancelled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee of AED 10 will be deducted.

All games (Software’s) does not come with warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer only if mentioned on the products page.

Pre- ordered item will be processed on the day of release and delivery will follow 1-2 business days.
Pre-Ordered item cannot be cancelled once ordered and amount of item will be deducted same time when making the pre-order.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Refunds are eligible if
The wrong product was sent by us
The product is defective.
The product was damaged in shipping.

No Refund Policy on digital products: Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described – please contact us within 24 hours of delivery.

1. You represent that you have the authority to sell the game to us or such authority was rightfully granted to you by the rightful owner.
2. You can use our pickup service only for trade ins.
3. Disc based games can only be traded in their original DVD sized cases
4. Your game must include the Original Box Art
5. Faulty items will not be accepted and will be returned to the customer at their own expense or destroyed. The cost to return faulty games is AED 18 per shipment
6. Other damage or missing items will result in the trade-in value being lowered accordingly
7. Hiddendragonstore.com decisions regarding trade-in game(s) condition and subsequent reductions are final. Only completely rejected items can be returned to sender (at their expense)
8. Multi copy of any title can be traded-in or cashed-in by each customer/household.
9. Trade-ins can only be accepted from UAE
10. A pickup charge of AED 20 will apply to all sell orders.